Privacy Policy

Home / Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.mhoir.com (the “Site”).

This website is operated by RATTAN CHIRA LAL JAIN. Throughout this policy, the terms “we”, “us” and “our” refer to MHOIR.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this information as “Device Information”.

We collect Device Information using the following technologies:

  • Cookies – data files placed on your device or computer.
  • Log files – track actions occurring on the Site and collect data including IP address, browser type, ISP, referring/exit pages, and timestamps.
  • Web beacons, tags, and pixels – electronic files used to record browsing activity.

Additionally, when you make or attempt to make a purchase, we collect information such as your name, billing address, shipping address, payment information, email address, and phone number. We do not store your credit card or payment details. This is called “Order Information”.

When we refer to “Personal Information”, we mean both Device Information and Order Information.

We shall not be responsible for the authenticity of any personal information or sensitive personal data supplied by you.

HOW WE USE YOUR PERSONAL INFORMATION

We use Order Information to:

  • Fulfil orders
  • Process payments
  • Arrange shipping
  • Send confirmations and invoices
  • Communicate with you
  • Screen for risk or fraud
  • Provide marketing offers (with your consent)

We use Device Information to:

  • Prevent fraud
  • Improve and optimise the Site
  • Analyse customer behaviour
  • Measure advertising effectiveness

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with trusted third parties such as:

  • Shopify (for e-commerce operations)
  • Google Analytics (for site usage insights)

We may also share information to:

  • Comply with legal obligations
  • Respond to lawful requests
  • Protect our rights and safety

BEHAVIOURAL ADVERTISING

We use your information to provide targeted advertising. You can opt out via:

  • Facebook Ads
  • Google Ads
  • Bing Ads
  • Digital Advertising Alliance

DO NOT TRACK

We do not change our data practices when your browser sends a Do Not Track signal.

YOUR RIGHTS

You may choose not to provide personal information, but in such cases we reserve the right to not provide services.

 

You may request access, correction, or deletion of your personal data by writing to:
Subject: Review/Changes of my Personal Data

 

We will respond within 60 days.


You may also withdraw consent by emailing:
Subject: Withdrawal of Consent for my Personal Data

 

DATA RETENTION

We retain your Order Information unless you request deletion.

CHANGES TO THIS POLICY

We may update this policy from time to time for legal or operational reasons.

AGREEMENT TO RECEIVE COMMUNICATION

By using our website, you agree to receive communication from us via:

  • SMS / RCS
  • Emails
  • Promotional calls
  • Newsletters

CONTACT US

For privacy-related queries or complaints:

 

Grievance: grievance@mhoir.com

 

Legal Compliance (India – IT Rules 2011)

This policy complies with:

  • Rule 5(6) – Authenticity disclaimer
  • Rule 5(7) – Consent and withdrawal
  • Data correction rights
  • Grievance mechanism