Shipping, Returns, Exchange & Refund Policy

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At MHOIR, we aim to provide a smooth and transparent shopping experience. Please read our policy carefully before placing an order.

Shipping Policy

Shipping Time

Orders are usually processed and shipped within 48 hours.

Personalised or custom-made items may take longer to process.
If your order contains both personalised and non-personalised items, the order may be split and delivered in parts.

 

Shipping Charges

  • Free shipping across India on all prepaid orders.
  • International shipping charges are calculated at checkout.
  • Shipping charges (if paid) are non-refundable in case of returns.

Order Tracking

Once shipped, you will receive tracking details via WhatsApp, Email and SMS.

Return Policy

We offer a 15-day return policy for all unused and unworn items, no questions asked.

Non-Returnable Items

The following items are not eligible for return, except in case of defects:

  • Custom-made or personalised jewellery
  • Perfumes, candles
  • Coins, utensils, God idols
  • Clearance or goodbye sale products

Return Conditions

  • Items must be unused, unworn and in original packaging with tags.
  • Any missing items (including free gifts or promotional items) will result in deduction up to full MRP from the refund.
  • An unboxing video is mandatory for claims related to missing or damaged items.

Refund Policy

Refunds are initiated only after the returned product is received and verified.

  • Refunds are processed at the original invoice value only.
  • Price changes or ongoing offers are not considered.
  • Refunds are completed within 7–10 working days.

Refund Method

  • Prepaid orders: Refunded to original payment method.
  • COD orders: Refunded to your UPI or bank account.

Exchange & Replacement

You can request exchange or replacement within 15 days under the same conditions as returns.

Replacement or exchange is processed only after the original item is picked up or received at our warehouse.

If the exact item is unavailable, we will offer the closest available alternative or a refund.

Return & Exchange Process

You can initiate a request via:

  • MHOIR website/app
  • Or by contacting Customer Support

Once the return is booked:

  • Please be available for reverse pickup
  • Answer delivery partner calls
  • Missed pickups may require rebooking and cause delays

Non-Serviceable Pin Codes

In rare cases where reverse pickup is not available:

  • You may be requested to self-ship the product
  • We reimburse shipping costs up to ₹70
  • Any amount above ₹70 will be adjusted against your refund

Missing / Empty Parcel Claims

If you receive an empty parcel or missing product:

  • Report within 48 hours of delivery
  • A 360-degree unboxing video is mandatory
  • Claims without sufficient proof may be rejected
  • Final decision rests with MHOIR

International Orders

  • International orders are not eligible for free shipping
  • Delivery timelines may extend due to customs
  • Return shipping, duties and taxes are borne by the customer

Important Notes

  • MHOIR reserves the right to reject returns that do not meet conditions.
  • Refunds will not include shipping charges (if any).
  • Products purchased from third-party platforms are governed by their respective policies.

Need Help?

For support, contact: